1. Who we are

True Level Marketing (“True Level,” “we,” “us”) is a custom software studio based in Austin, Texas. These terms apply to every application, plan, add-on, and Custom Build we provide. By applying or subscribing, you agree to them.

2. Applications

Our plans are available by application. Applying is free and creates no obligation on either side. We aim to review every application within 24 hours and may decline any application. A subscription begins only when we accept your application and you start billing.

3. Plans and weekly billing

Billed weekly. Cancel anytime. Hosting and maintenance included. Current plans and prices:

Landing Page: $15/week.
Website: $19/week.
App Starter: $29/week.
App Pro: $79/week.
AI Assistant: $79/week.
Custom Build: Custom quote.
App + Website (App Starter + Website): $39/week, a saving of $9/week.
Pro + Website (App Pro + Website): $89/week, a saving of $9/week.
AI Assistant + Website (AI Assistant + Website): $89/week, a saving of $9/week.

Add-ons are billed weekly at the price shown where one is set, and quoted otherwise: SEO & Google growth ($19/week); Extra landing page ($10/week per page, added to any plan); Messaging channels for your assistant (quoted); Logo & brand identity (quoted); Social media posting (quoted); Review generation system (quoted).

Subscriptions are billed weekly in advance in USD through our payment processor, Stripe. Every subscription includes hosting and maintenance of what we build for you. Prices exclude any applicable sales tax. We will give you at least 14 days' notice before changing the price of a plan you are on.

4. Cancellation

Cancel anytime; service runs through the paid week. You can cancel at any time, for any reason, with no cancellation fee and no long-term contract. Cancelling stops future charges; the week you have already paid for is not prorated.

5. The 7-day guarantee

Target launch: 7 days after kickoff. If your agreed first version isn’t live within 14 days, every dollar back. “Kickoff” is the day we confirm your agreed first version in writing and have received the access and content we asked for to begin. “Agreed first version” is the scope in that written confirmation. If it is not live within 14 days of kickoff, we refund every dollar you have paid for that plan. For a Custom Build, the written quote defines the agreed first version.

6. Included improvements

Every subscription includes ongoing improvements, by plan:

Landing Page, Website, App Starter, AI Assistant: Small changes and fixes each week: copy, layout, and tweaks to existing features.
App Pro: Priority queue, larger changes, and new features within the app’s existing scope.
Brand-new modules or a change of scope: Quoted separately, or move up a plan.

Direct line to the person building it, 7 days a week. Most requests done same day. Requests are handled in the order received within each plan's queue. Whether a request is an improvement or a change of scope is decided in good faith, and we will always tell you before any work that would be quoted separately.

7. Custom Builds

Work outside the published plans, including business platforms, algorithms, AI systems, native store apps, and regulated data, is provided as a Custom Build under a written quote. Where a quote and these terms differ, the quote controls for that project.

8. Ownership, data, and buyout

Your data. Your data is always yours, and so is your app. That includes the records your customers and staff create in the software we build for you.
Your content. Text, images, logos, and other material you supply remain yours. You give us permission to use them to build and run your project.
The code. Your data is always yours, and so is your app. During your first 90 days of subscription the software we write and the infrastructure it runs on remain ours, and you have the right to use them for your business. After 90 days of subscription, the code is yours.
Buyout and transfer. Want it sooner? A flat $500 buyout covers the build for App Starter; App Pro, AI Assistant, and custom builds are quoted. A buyout or transfer means you take over hosting, security, updates, and future changes. We deliver the full source code plus setup and deployment instructions.

9. Your responsibilities

You confirm that you have the right to use everything you send us, that the information you provide is accurate, and that you will use what we build lawfully. We may decline or stop work that is illegal, deceptive, infringes someone else's rights, or puts our infrastructure or other clients at risk.

10. Third-party services

Your project may rely on services run by others, such as payment processors, hosting providers, app stores, and API providers. Their terms apply to your use of them, and we are not responsible for their outages or policy changes, though we will work to keep your software running through them.

11. Availability

We host your software on production infrastructure and work to keep it fast, secure, and available, but we do not promise uninterrupted service. Planned maintenance is done with as little disruption as practical.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, or consequential losses, including lost profits or lost data beyond our obligation to export what we hold. Our total liability for any claim is limited to the amount you paid us in the 12 weeks before the claim arose.

13. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Material changes take effect no sooner than 14 days after we notify active subscribers by email.

14. Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts serving Travis County, Texas.

15. Contact

Questions about these terms: admin@truelevelmarketing.com. See also our Privacy Policy and pricing.